Strattomics – Continuous Improvement


Thank you for visiting our Strattomics – Continuous Improvement Web Page. This page is intended to provide readers of Strattomics with additional information and templates to complement our book and an opportunity to comment on the discussion.


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After reading the Continuous Improvement chapter of Strattomics  you should have some ideas for implementing improvements in your enterprise. So why not get started? In the following short Video Tom Peters talks about just getting on and tryings things and not fearing failure.  I offer this as inspiration to get started!


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As Masaaki Imai, the founder of the Kaizen [Continuous Improvement] Institute emphasises in the following short video, Continuous Improvement is most effective when it incorporates “everyday improvement’, “everybody improvement”  and “everywhere improvement”.

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Surfacing ideas

As Ron Ashkenas explains in his Harvard Business Review Blog, it can be hard to encourage people to volunteer ideas on how to improve existing activities or indeed new opportunities. Ron proposes three actions to help build a climate that is conducive to good ideas being shared rather than hoarded:

  • Educate your people about what innovation means for your business,
  • Build innovation into your goal-setting and performance management process,
  • Find some early examples of innovation, where people did the right things, and either got good results or quickly learned from their failures. 


Identifying your key customer(s)

The start point in our journey is the identification of your key customers and their needs – not least so that you can use this information to base your decisions on resource allocation. This link will take you to a Harvard Business Review audio podcast in which Robert Simons, a Harvard Business School professor, discusses how identifying the right customer can be a struggle for some enterprises.


Suppliers, Inputs, Processes, Outcomes and Customers (SIPOC)

To help you apply the Customer – Supplier – Inputs – Process – Outcomes thinking in Chapter 2 of Strattomics, I have included in the downloadable package (see below), an exercise that we use during business improvement workshops (including a suggested solution). There is also a template to speed up your first SIPOC analysis.


Expectation Matrix


ExpectMatrix An Excel template for the Expectation Matrix shown on page 7 of Strattomics is included in the Chapter 2 download package.  A link to the download file is at the bottom of this page.


Process Descriptions

Ideally, a process description will include 4 elements:

  • A short description that explains the purpose of the process
  • A graphic illustrating the process (a list of the conventional symbols is below)
  • A step by step description of each step in the process with identification of the roles accountable and responsible for each step, together with details of the roles that should be consulted or informed.
  • The role and or name of the process owner who is accountable for the overall process at the continuous improvement of the process.

A Process Description (Word) Template  is included in the Chapter 2 download package. A link to the download file is at the bottom of this page.

Process Symbols:

Flow Chart Symbols

Ishikawa (Fishbone)


ishikawa1 A Template for an Ishikawa Diagram is in the download file is at the bottom of this page.


Force Field Analysis


forcefield1 A Powerpoint file containing templates for Force Field Analysis is in the Download file. at the bottom of this page.

“Effective / Attainable Matrix” and “Importance Performance” Matrix Templates

A Powerpoint file with  Effective – Attainable and Performance – Importance matrixes  is included in the Chapter 2 download file accessible via the form below.



For  “Strattomics Chapter 2 Download Package” please complete the form below.

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Strattomics - Chapter 2

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Strattomics – Introduction 

Strattomics – Raising Agility

Strattomics – Building Stakeholder Commitment

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